Those people are crooked they have no experience they are really bad people and bad experience no customer service cheating people make people pay over charge and they never do the right job watch the website a lot of people complain about them and I’m calling my lawyer to take them to The court next week I will do it and I will report him to the better bureau business
Dear A1Express Car Care Customer, Thanks for your feedback. Customer service is important to us, and we are sorry that you had a bad experience at our shop. As the owner of BMS, I am a BMW certified mechanic, with more than 20 years of experience. We specialize in BMW service, but we do sometimes see vehicles with extensive damage. Before beginning work on your vehicle, we provided an estimate for a diagnostic strategy and an explanation of the repair of the damage that was represented. After the initial electrical repair, we were then able to diagnose further and discovered additional mechanical damage. I know it is frustrating to pay for mechanic work when the problem is unresolved. However, the extent of the damage could not have been known until after the electrical system was functioning properly. We did lower that cost, charging less than our estimate. Again, I am sorry that we were not able to repair your vehicle to your standards, and that you were disappointed in the outcome. Please feel free to call me at 214-766-1153 if you would like to discuss this further.
- Bimmer Motor Specialists