I think this is the fourth or fifth time I have used BMS, and today was par for the course, in that I was so impressed with the service. First, you called and got me an earlier appointment. Second, the service an (Robert) showed up exactly when you said he would. Third, Robert was the consummate professional. Competent. Knowledgeable. Hard Working. Friendly. Etc. Finally, I was blown away by the complexity of the repair. It made the price seem so reasonable. If it weren't for BMS, I think owning a BMW would drive me out of my mind. Thank you so much.